NLP

BAF agents are powered by NLP (Natural Language Processing) tools that provide them with the necessary capabilities to understand and generate human language.

• Intent Classification to recognize the user intentions, implicit in messages.

• Named Entity Recognition (NER) to identify entities within the user messages.

• Large Language Models (LLMs) that can be used for many NLP tasks.

• Retrieval Augmented Generation (RAG) to query your database with natural language.

• Speech-to-text to transcribe audio messages, allowing the users to use their voice to interact with the agents.

Table of contents

• Intent classification
• Named Entity Recognition
• LLM
• RAG
• Speech-to-Text